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Customs World, a subsidiary of Ports Customs and Free Zones Corporation (PCFC) Dubai, has signed

an agreement to take over West Blue Ghana Limited, the company engaged for the provision of the

National Single Window and Risk Management System in Ghana.

This agreement formalises the establishment of “Ports & Customs World Ghana Limited.”

As part of the agreement, Customs World International is committed to investing significant

resources including capital, world-class technologies and human expertise in Ghana as they have

done in Dubai and other countries. The implementation of these new systems will be based on a

robust risk engine that will improve efficiency in Ghana’s ports and customs operations thus,

increasing revenue to the Government of Ghana and at the same time significantly reducing the cost

of doing business in Ghana’s ports.

The takeover by Ports and Customs World Ghana, will automate Customs, Free Zones and Port

processes in Ghana and also build Ghana’s capacities through the application of technology and

services that will mirror the operational model in Dubai. This solution will be implemented through

segments like the Risk Engine, Mirsal 2, the Client Management System, Smart Applications and the

management of free zones and customs warehouses.

Customs World, under the Ports Customs Free Zones Corporation founded DP World which is

currently present in 40 countries and 78 ports around the world including Australia, United States of

America, United Kingdom, France, Korea, Canada, Belgium, Indonesia, Thailand, Egypt, Saudi

Arabia, Argentina, India and a lot more.

In 2016, Dubai Customs received an award for innovation from the World Customs Organisation

which is the highest award for the maturity of a customs organisation.

In 2012, the World Customs Organisation gave them a certificate to recognize them as a benchmark

for industry practices citing that “Dubai Customs has an impressive range of IT Systems which can

be rightly regarded as World Class in which other Customs Administrations around the world could

learn from”

Also, Dubai Customs was ranked 3rd globally by the World Economic Forum’s Burden of Customs

Procedure. On an efficiency scale of 1 (inefficient) to 7 (extremely efficient) Dubai scored 6 ahead

of the United Kingdom (11th), United States (30th), Korea (44th).

According to the World Bank’s Logistics Performance Index, Dubai Customs rose from 27th in 2014

to 13th in 2016, ahead of Canada(14th), France(16th), South Africa(20th), Korea(24th), Malaysia (32nd)

and Ghana (88th). Dubai Customs ranked higher than all these countries in customs efficiency,

logistical competence, infrastructure and timeliness.

West Blue Ghana Limited welcomed Customs World International’s entry into Ghana as

acknowledged by Ms Valentina Mintah, CEO of West Blue Ghana Ltd “In Ghana, we have made

significant strides in the last few years with the Ghana National Single Window and in the recent

month, the Paperless Programme. Dubai embarked on a similar paperless journey in 2005 and have

moved to a fully automated world class award winning system within a short period of time. This

new combination of Local and Global expertise, taking into consideration Ghana’s own unique trade

environment, will ensure we fast track the gains already made in Ghana, for the benefit of the trading

community, government and ultimately the citizens of Ghana”

His Excellency Sultan Ahmed bin Sulayem, the Chairman and CEO of DP World and Chairman of

Ports, Customs and Free Zones Corporation, expressed his enthusiasm about the takeover by saying:

“We are excited about the opportunity to implement fully integrated ports, customs and free zones

solution for Ghana which is operationally seamless from end to end to make Ghana’s Ports and

Customs Systems the number one in West Africa.”

On his part, Mr. Faisal Eissa Lutfi, CEO of Customs World applauded the agreement and described

the takeover as a well-planned step that will advance and boost Customs and Ports efficiency in


Mr. Lutfi added: “The Dubai Customs’ experience and its leading role as a modern world class

customs administration is a core competency we are willing to share with our partners in Ghana.”

The establishment of Ports and Customs World Ghana Limited will not only transform customs and

ports operations, but will further strengthen and augment the government’s drive to make Ghana the

number one business destination in the sub-region of West Africa. Additionally, the improved

operational and systems efficiency at the port will increase government revenue and create more jobs

for Ghanaians.

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